Oliver C
Helpdesk Administrator
Mid-Market(51-200 employees)
"Excellent cloud-based scheduling software"
What do you like best?
Schedule-it has a great monthly view. It's easy to move events around and the colour coding makes it simple for us to see the current status or type of event that is scheduled. The ability to create multiple users with different permission levels means the availability of each engineer is visible to all staff. It's easy to manage various resources (engineers, companies, type of event, product, status) and customise the application to our needs. Event tagging is very useful and can trigger custom colour changes automatically based on the tag(s) selected. Support is very fast though rarely needed, and we have experienced no downtime.
What do you dislike?
After clearing browser cookies, the layout/view preferences are not saved. However, this only takes a few clicks and the feature request is acknowledged already. For us, it would be handy if the mobile version had the ability for the engineers to follow a strict signing off process on-site. For example, signature capture should not be possible without first filling in a 'work completed' summary. GPS tracking and the ability to simply 'clock-in' upon arrival would also be handy. Reporting could be easier to use.
What problems are you solving with the product? What benefits have you realized?
We use Schedule-it to manage the customer bookings for a small team of field engineers. Our engineers perform a variety of visits including training, installations and repairs. The audit log in each event means it's possible for us to see who created, modified or deleted it.
Tracking people's working hours to comply with health and safety requirements
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