SLA

 BasicStartupBusinessEnterprise
9:00am - 5:00pm GMT, Monday - Fridayxx  
9:00am - 5:00pm GMT, Monday - Sunday  x 
7:00am - 10:00pm GMT, Monday - Sunday   x
Target Response time *5 days2 days8 hours4 hours
Target Availability 99.9%99.9%99.95%99.99%
Support MethodEmail onlyEmail onlyEmail
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Online Licensing

Choose the plan based on the features and support your company needs. A company can only have one plan type. You cannot mix plans, or have a mix of seats from different plans. You control access by giving each user the view and edit permissions you want them to have.

Every user you create in your account and allow access to your schedule, either via a browser or our mobile apps, needs a seat. A seat is needed for every user no matter the level of access you gave them.

The plan type and number of licenses you choose sets the number of events you can add to your account until the counter resets at the start of each month. For example, with 1 Business online seat you can add up to 1000 events across all your resources. With 2 Business online seats you can add up to 2000 events, 1000 for each seat. Add more seats to increase your monthly limit.

Free access to a resources events are possible using Shared Calendars for users of Outlook, Google calendar, Apple iCal, and many other applications on many devices. You can also email each resource of activity to their schedule.

The plan type and number of seats you choose sets the number of resources that can be given shared information for free, Startup = 3:1, Business = 6:1, Enterprise = 12:1. For example, with 1 Business online seat you can share the calendars of 6 of your resources, and email to 6 approved addresses. You can add extra seats to your account to increase the amount of sharing needed.

Desktop Licensing

A single license can schedule an unlimited number of resources, employees, customers, tasks and other resources. All licenses include desktop software upgrades free and support during the period of the license at no additional cost.

The Standard and Professional Desktop licenses are for users where networking sharing maybe required and more than one user maybe accessing the same database. A license is required for each desktop installation, or client with shared access to Schedule it. Professional licenses using SQL or MySQL are recommended for larger storage needs, or over 10 users.

Schedule it desktop can share data externally with/for 3 resources. This is increased in multiples of 3 for every additional license purchased. This can be an approved email list of 3 addresses for sending or receiving email alerts, 3 resources in the Web Output, 3 Outlook integration paths, and the creation of 3 remote subscription calendars. Bulk license packs (x100 licenses) are available which give unlimited sharing and removes the 3:1 ratio.

If your current license is due to expire, has expired, or your trial period has ended you can renew or purchase new licenses anytime directly from our website.

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